SHIPPING & RETURNS

 
 

1. Shipping

Kombucha is cold shipped to you and we guarantee maximum 6 hour out of fridge time.

Currently we only ship in the Klang Valley area as Kombucha needs to be kept refrigerated to ensure quality of product.

  • Orders placed before 12AM will be dispatched 3PM the next day.

  • Special requests for dispatching time will not be entertained. We can only change delivery date, not time.

  • Due to COVID we have deemed that we will not accept return bottles. This is to reduce any risk of contaminating our staff, and also any risks associated with re-purposing bottles.

  • All orders placed are dispatched via Lalamove, Grab Express, and Teleport delivery services.

  • Please notify if you have any special order requests in the checkout notes.

  • Delivery dates are Monday to Saturday. Sunday no deliveries.

2. Returns

At ChaCha, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

Important thing to note is that we will not entertain any exchange/refund at any of our retail partners.

For more information please read more below.

Important:

  • All Sales are Final. 

  • No cash refund except for no-stock item(s) . Refund process will take up to 30 days.

  • No exchange on any defective items. We will do refund only.

  • No refund on issue for example on situations : change of mind or just don't like the item.

  • No cash refund on not suitable, not match, change mind situation

  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.

  • Customers can request a refund within 5 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.

  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.

  • ChaCha Life Sdn Bhd will not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.

What if I received a damaged?

( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )

Firstly, we apologise if the products received was damaged. 

1.Please email us using the contact us form or email us at admin@chacha.life as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving. 
3. NO refund. We will be flexible in our exchange policy. We absolve ourself of liability if items are damaged by our delivery partners.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.

What if I accidentally paid more than once?

It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.


1. Please email us using the contact form as soon as possible, or email admin@chacha.life
2. Provide us with your order number.
3. You may choose to have the amount refunded (charges may apply) or have a store credit.
4. Customers are to bear any bank charges due to money transfer between banks 
5. Full refund will be made